Bajeje Privacy Policy — Our Commitment to Keeping Your Data Safe

1Introduction & Applicability

This Privacy Policy applies to the bajeje website (bajeje.com) and its associated mobile applications. By using bajeje's services, you consent to the data collection and usage practices described in this policy.

This policy has been developed in accordance with Bangladesh's applicable data protection laws and international best practices. Our goal is to ensure the highest level of protection for your personal information while delivering the best possible service.

• This policy applies to all registered and unregistered users of bajeje.
• This policy applies when you browse any page on bajeje.com.
• This policy does not apply to third-party sites or services.

2Types of Data Collected

Bajeje only collects information that is necessary to provide its services, ensure security, and meet legal obligations. We never ask for data we don't need.

3How We Collect Data

Bajeje collects information in several ways. Below is a clear explanation of what is collected, why, and how:

• Provided Directly: Information you provide directly when filling out the registration form, completing KYC verification, or contacting support.
• Automatically Collected: While you use the bajeje platform, device and browsing data is collected through cookies, log files, and tracking pixels.
• Payment Processing: Transaction details are received through mobile banking services at the time of deposit or withdrawal.
• Third-Party Verification: Information may be verified with approved agencies for identity and age verification purposes.

4Purpose of Data Use

Bajeje uses your information solely for the purposes listed below and for no other reason:

• Account Management: Completing the registration process, ensuring login security, and sending account-related updates.
• Payment Processing: Processing deposits and withdrawals securely and confirming transactions.
• Customer Support: Providing fast and accurate responses to your questions and complaints.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Legal Compliance: Meeting regulatory requirements and fulfilling legal obligations.
• Service Improvement: Analyzing usage patterns to deliver a better gaming experience.
• Promotional Communications: Sending information about offers and promotions, subject to your consent.

5Data Sharing & Disclosure Policy

Bajeje does not sell your personal data to any third party. However, data may be shared in the following limited circumstances:

• Payment Service Providers: Necessary information is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Services: With approved verification agencies for the KYC process.
• Legal Authorities: Information is disclosed in compliance with the law when required by a valid court order or a legitimate request from a government authority.
• Fraud Prevention: Limited data may be shared with fraud prevention networks within the gaming industry.

6Cookies & Tracking Technologies

Bajeje uses cookies on its website and app to ensure everything works properly and to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: These maintain your login session and store security tokens — the site cannot function properly without them.
• Functional Cookies: Remembering your language preference and theme settings.
• Analytical Cookies: To understand which pages receive the most visits. No personally identifiable information is included.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features.

7Data Retention Period

Bajeje does not keep your data indefinitely. A specific retention period is defined for each type of data:

• Account Information: For up to 5 years after account closure, as required by law.
• Transaction Records: Retained for 5–7 years in accordance with financial regulations.
• Customer Support Contact: Up to 2 years after the issue is resolved.
• Log Files & Device Information: Typically 90 days to 1 year.
• Marketing Preferences: Until you opt out.

After the specified retention period, data is securely deleted or anonymized.

8Technical Data Security Measures

Bajeje uses industry-leading technology to keep your data secure. Our security framework is outlined below:

• SSL/TLS Encryption: All data exchanged between bajeje and your device is secured with 256-bit SSL encryption. A padlock icon in your browser's address bar confirms the connection is secure.
• Two-Factor Authentication (2FA): Two-factor verification is enforced at login by sending an OTP to your registered mobile number.
• Encrypted Database: All sensitive data stored on our systems is kept in encrypted form.
• Regular Security Audits: Regular penetration tests and audits are conducted by third-party security specialists.
• Access Controls: bajeje staff can only access the data necessary for their specific role.

9Your Rights & Controls

You have specific rights over your personal data on bajeje. Each right is explained below:

10Protection of Children & Minors

Bajeje strictly enforces an 18+ policy. We do not knowingly collect any information from anyone under the age of 18.

• Date of birth is verified during registration, and any applicant under 18 years of age will have their registration declined.
• If it is found that a minor has created an account, that account will be closed and all associated data will be deleted.
• If a parent or guardian believes their child is using bajeje, please contact us immediately at support@bajeje.com.

11Privacy Policy Changes

Bajeje may update this privacy policy as needed. When changes are made, the following will apply:

• Users will be notified via mobile or email at least 7 days before any significant changes take effect.
• The date of any changes will be reflected in the "Last Updated" date at the top of this page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• You always have the option to close your account if you do not agree to the updated policy.

12Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please get in touch with bajeje:

• Email: support@bajeje.com
• Live Chat: Chat button at the bottom right of the website
• Support Hours: 7 days a week, 24 hours a day

We typically respond within 3 business days of receiving your request. Complex matters may take up to 30 days.